Modernizing
technical content.
We help you create content your customers love.
How We Can Help
We guide technical communicators by helping them build a modern and sustainable content infrastructure, adding value for their customers and companies, and growing their careers.
Our Services
Want to level-up your content game?
Follow our customized process to create content you and your customers love.
Gap analysis and business case development
Identify the skills, processes, technology, and organizational structures you need to realize your content strategy. Have answers to your executives' questions and determine your content strategy's ROI.
Project planning
& roadmapping
Set the right expectations for phases, activities, resources, dependencies, effort, and time. Plan the roadmap of activities to move you from your current state to your future state and identify the available resources (skills, technology, and processes) needed to deliver the solutions defined in the roadmap.
Information
design
Creating an information model that represents a structured, intelligent content environment is necessary as you transition away from outdated authoring and publishing environments.
Content migration
& optimization
Make sure the move to a new structured authoring environment is a smooth one. We work with you in determining the content that is best suited for migration, what should be left behind, and what needs to be re-written to better suit customer needs.
Authoring
training
Learn the skills to make your content strategy real. Train your team in all aspects of content strategy, authoring, and delivery. Choose from pre-defined courses and bespoke workshops that help attendees acquire new skills, polish existing ones, and re-train where necessary. Our instructors are hands-on practitioners, and the top of their field.
Tools selection
& deployment
Choose the right solution for your enterprise and roll it out successfully. In the technology acquisition phase, Ryffine guides you as you evaluate and select the best technical solution to support development, management, and delivery of your content.
Delivery framework
development
Provide your customers with state-of-the-art content delivery. Ryffine develops high-quality, modern, and flexible transformations that assemble your content into customer-facing deliverables styled according to your corporate standards in all languages.
Meet The Team
We guide technical communicators by helping them build a modern and sustainable content infrastructure, adding value for their customers and companies, and growing their careers.
FRANK MILLER
President & Founder
An industry thought-leader whose career has focused on leading enterprise client engagements and building an information development community, Frank has been involved in dozens of successful DITA implementations.
In addition to partnering with many leading names in the information development and content management spaces, Frank enjoys sharing his insights on trends and facilitating the adoption of best practices throughout the community.
BILL GEARHART
Sr. Consultant
When not escaping to his favorite fly fishing spots in Pennsylvania and Colorado, Bill specializes in minimalism, user-centered design, and information modeling for single-sourcing and migration to DITA.
He draws on over 25 years of experience in developing and managing information and leading innovative global teams.
TERESA ACOB
Project Manager
As a certified Project Management Professional (PMP), Teresa leads Ryffine's PMO. She began her career as a technical writer working on a wide range of products, but then discovered her passion for a well-planned and expertly executed project, and moved into a project management role.
Teresa loves kicking back with a good book, playing Pokemon and Paw Patrol with her two boys, and cuddling with her Labradoodle.
LIEF ERICKSON
Information Architect
Lief is a service-oriented content strategist and information architect who helps companies efficiently tell their story. He diagnoses content-related issues and prescribes cures. His focus is equally on the end consumer of your content as well as the authoring and content creation experience. Lief has worked with software and hardware, financial, and manufacturing companies to improve their documentation and DocOps processes. He has a dual-focus bachelor's degree in technical writing and German and a master's degree in content strategy.
Away from work you can find Lief playing tabletop games, skiing down a mountain, and eating chocolate.
Ryffine helps technical communicators improve the way they develop, manage, and present their content.